Patient Portal (drsergio.tl) User Guide

Connecting patients and doctors in Timor-Leste

! Important: First-Time Login

Complete Your Profile Immediately

To access all features (such as prescriptions and medical leaves), the system requires your detailed information.

  1. Log in to your account.
  2. In the top-right corner, click on your Profile Photo (or the default icon).
  3. Select "⚙️ Edit Profile" on the right side of the page.
  4. Fill in your Address, Phone, and (for patients) Height/DOB or (for doctors) License/Bank details.
  5. Click "Save All Changes".

1 For Patients: Top-Up & Booking

How to add Credits

  1. Purchase a Prepaid Card from a participating pharmacy.
  2. Log in to your account at drsergio.tl.
  3. On your Dashboard, click the Top Up Credits button.
  4. Tap "Scan QR Code" and point your camera at the card's QR code.
  5. Your credits will update instantly. ($15 = 15 Credits).

Sending a Message

Navigate to "Ask Question", fill in the form, and click 'Send Message'. The doctor will reply as soon as possible.

Booking a Consultation

Navigate to "Live Call," choose your date/time, and select "Credits" as your payment method for instant confirmation.

2 Medical Command Center (Doctor)

💊 Issuing Prescriptions (Reseitas)

You can issue a professional prescription via two methods:

  • Directly: From Dashboard, click New Prescription.
  • During Live Call: Click the "Prescription Form" button inside the consultation interface.
  • Steps: Select the Patient -> Click "+ Add Medicine" -> Enter Name, Qty, and Instructions -> Click "Issue Prescription" to generate the printable PDF.

📄 Issuing Medical Leaves (Atestado)

  1. From the Command Center, click New Medical Leave.
  2. Select the Patient (their address will auto-fill).
  3. Enter the Workplace (Company/Ministry).
  4. Select Start and End dates for the leave.
  5. Provide the clinical reason and click "Issue Certificate".

🧪 Placing Lab Orders (Requisições)

  1. Click Order Lab Tests.
  2. Select the patient and enter brief Clinical Notes.
  3. Click "Expand All" to see the full menu of tests.
  4. Check the boxes for the specific tests required (Hematology, Immunology, etc.).
  5. Click "Generate Requisition" to produce the printable guidance form.

Need Technical Help?

If you encounter issues with scanning or login, please contact support.

WhatsApp Support Email Admin